Refund & Cancellation Policy

Last updated: 18 August 2026

lifafa is a service for sending money as a personalised gift. Because a lifafa moves real money via UPI, this policy explains when a payment can be refunded or a lifafa can be cancelled.

1. Failed or duplicate payments

If your payment is deducted but a lifafa is not successfully created (for example, due to a technical error or a duplicate charge), the amount is automatically refunded to your original payment method by our payment partner, Cashfree Payments. This typically takes 5–7 business days depending on your bank. If you don't see the refund within that window, contact us at support@giftlifafa.in with your payment reference.

2. Cancelling a lifafa after successful payment

Once a lifafa has been paid for and a claim link generated, it generally cannot be cancelled — the link may already have been shared with, or opened by, the recipient. If you sent a lifafa by mistake or to the wrong person and it has not yet been claimed, contact us immediately at support@giftlifafa.in and we will do our best to assist, though cancellation after payment cannot be guaranteed.

3. Unclaimed lifafas

If a recipient has not claimed their lifafa, the claim link remains valid and the sender should follow up with the recipient directly. If you believe a lifafa should be reversed because it will never be claimed, reach out to support@giftlifafa.in so we can review the case.

4. Payout failures

If a recipient's payout fails after they submit a UPI ID (for example, due to an invalid or inactive UPI ID), the amount is not lost — it remains associated with the lifafa, and the recipient can retry with a valid UPI ID. lifafa does not deduct any amount for a failed payout attempt.

5. Incorrect UPI ID entered by the recipient

lifafa validates the UPI ID before initiating a payout. However, if a payout is successfully sent to a UPI ID that the recipient entered incorrectly but which still resolves to a valid (wrong) account, we cannot reverse that payout, as the funds have left our payment partner's system. Please double-check your UPI ID carefully before submitting it.

6. Disputes and chargebacks

All payment disputes are handled in line with Cashfree Payments' and the applicable card network / UPI dispute resolution process. If you wish to raise a dispute, contact us first at support@giftlifafa.in so we can try to resolve it directly.

7. Contact us

For any refund or cancellation request, email support@giftlifafa.in with the sender's name, approximate date, and amount, and we'll get back to you as soon as possible.